Agents can work side by side with bots in the same conversation window.
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Digital Operations With the connection digital, first contact resolution improves, and the demand curve for care flattens.
Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.
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Live Person's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.Do NOT continue if: (i) you are not at least 18 years of age or the age of majority in each and every jurisdiction in which you will or may view the Sexually Explicit Material, whichever is higher (the “Age of Majority”), (ii) such material offends you, or (iii) viewing the Sexually Explicit Material is not legal in each and every community where you choose to view it. By choosing to enter this website you are affirming under oath and penalties of perjury pursuant to Title 28 U. The role of bots, and their cost savings, are expanded over time via machine learning.Give consumers a continuous connection to your brand from their smartphone.